Frequently Asked Questions
Everything you need to know about our curated homeware collections.
What are your standard delivery times and costs?
Standard UK delivery typically takes 3-5 working days. Shipping costs are calculated at checkout based on the size and weight of your order, with complimentary shipping available on orders over a certain threshold.
Do you offer international shipping?
Yes, we ship our collections worldwide. International delivery times vary by location, and duties or taxes may be applicable upon arrival in the destination country.
What is your return policy?
We hope you love your purchase, but if you are not completely satisfied, you can return items within 28 days of receipt for a full refund, provided they are in their original, unused condition.
Are your textiles and ceramics handmade?
Many of our products are artisan-made and feature traditional techniques such as block-printing and hand-glazing. Due to this artisanal process, slight variations in pattern and color may occur, making each piece unique.
Can I track my order once it has been dispatched?
Once your order is on its way, you will receive a confirmation email containing a tracking link so you can monitor its progress directly with our courier.
How should I care for my Birdie Fortescue fabrics?
To preserve the vibrancy of our block-printed textiles, we recommend dry cleaning or a very gentle hand wash with mild detergent. Always avoid direct sunlight for extended periods to prevent natural fading.